If you have any questions at all, drop us an email at [email protected] or give us a call on +44 (0)121 3202974. We're here to help every working day between 9am and 5pm or you can leave us a message and we'll get back to you as soon as we can.
You'll find quick answers to the most common questions by clicking below:
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• I've given you the wrong address. How do I correct it?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
Shipping and Returns
• Hassle Free Returns
• UK Returns Label
• Shipping Times
• How much does shipping cost?
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
• What will my order cost in my currency (e.g $ or Euros)?
Pricing and Billing
• Hair Dye Information and Resources
• Hair Dye Inspiration
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
• How do I collect and redeem Reward Points?
• What are the Reward Points terms and conditions?
• Size Guide