You may have noticed the mention of points on our loads of our products. These are part of our rewards scheme and are our way of giving a little something back to our loyal customers. Each time you buy an eligible product, you'll earn 2 points for every £1 it costs (you'll see the exact number of points on the product description and in the cart – it's the smaller of the two points numbers). If you become a registered customer these points will be saved for you.
Then when you come back to buy more wonderful things (using the same login details), you'll get the option to redeem some or all of your points at the following exchange rate:
50 points = £1 off your order
You'll see the total cost in points displayed but you don't need to have the full amount, you can just grab yourself a partial discount.
IMPORTANT: You'll need to view your cart to redeem your reward points, not just go steaming straight off to the checkout.
If you have any questions, get in touch on 0121 6631944 or at [email protected]!
Reward Points Terms & ConditionsOVERVIEW When you use the reward points in www.gothicclothing.co.uk (Kate's Clothing Ltd T/As), you agree to be bound by these Program Terms and Conditions. Kate's Clothing Ltd reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, Kate's Clothing Ltd may change the Program benefits, Reward credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program. For questions regarding the Program, Participants may also call +44 (0)121 6631944 (9 a.m to 5 p.m., (GMT), Monday through Friday).
Please note rewards points will be removed for orders that are returned for refund according to the value of the items returned.
Reward points accrue and may be redeemed in accordance with these Program Terms and Conditions. Kate's Clothing Ltd may further restrict the Program based on your place of residence.
When you obtain Reward points, you have obtained a limited license from Kate's Clothing Ltd as described in the these Program Terms and Conditions. Accrued Reward points are not your property. Reward points are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of Reward points is null and void. Accrued Reward points may not be combined with any other Program Participant's Reward points. All accrued Reward points will be forfeited upon your withdrawal from or termination of the Program.
Reward points have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. Rewards points CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, Kate's Clothing Ltd retains ownership rights in any and all Reward points and grants you a limited, non-exclusive, non-transferable license to use Reward points only as specifically designated by Kate's Clothing Ltd as part of the Program. In the event that your account is cancelled or terminated by you or by Kate's Clothing Ltd for any reason, then you will no longer have the right to use any Reward points stored in or otherwise associated with your account, without any compensation to you or any liability of Kate's Clothing Ltd. Once Reward points are deleted from your account, they will not be reinstated, except at Kate's Clothing Ltd's sole discretion. Your only recourse and rights, if any, with respect to Reward points obtained by you is to redeem such Reward points in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated Kate's Clothing Ltd from time to time in Kate's Clothing Ltd's sole discretion.
You are encouraged to redeem Reward points stored in your account. Kate's Clothing Ltd reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of Reward points previously permitted. In such cases, Kate's Clothing Ltd generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing Reward points for eligible offers, as designated at such time by Kate's Clothing Ltd in its sole discretion; however, Kate's Clothing Ltd makes no guarantee there will be any such redemption offers available at such time.
The availability of any feature or aspect of the Program cannot be guaranteed. The existence of a particular offer available for redemption of Reward points is not a commitment by Kate's Clothing Ltd to maintain or continue to make such offers in the future. Reward points required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of Reward points can change at any time. Kate's Clothing Ltd have no obligation to continue making offers available for redemption of Reward points. In addition, we may limit your Reward points stored in your account, including applying limits to: the number of Reward points you may have stored in or credited to your account balance at one time, the number of Reward points you may redeem within a given time period (for example, one day), or the number of Reward points you may obtain per promotion. We also may remove Reward points from your account if they are posted to your account in connection with an activity that is subsequently voided, cancelled or involves a return.
PARTICIPANT ELIGIBILITY Only one Reward account allowed per individual. Provision of false information or omission of any information requested on any Program enrolment or redemption form or receipt may be grounds for denial of enrolment and/or accrual of Reward credit in the Participant's account.
HOW Rewards ADD UP When you purchase, you will earn £1 worth - 2 point £100 worth - 200 points If you believe that you have validly obtained any Reward points that have not posted to your account, then you must contact us within 3 months after the date you claimed to have obtained Reward points. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.
REWARD REDEMPTION All redemption offers are subject to availability. Certain restrictions may apply to specific redemption offers. After a Participant has redeemed Reward points, the Participant will not be able to exchange, refund or return the points for redeposit in the Participant's account. By redeeming Reward points, the Participant releases Kate's Clothing Ltd, subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of Reward points. Kate's Clothing Ltd is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of Reward points.
MISCELLANEOUS Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
To the fullest extent allowed by law, Kate's Clothing Ltd makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of Reward points, AND Kate's Clothing Ltd is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the or related to the Program or use in any manner of anything obtained by redemption.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. Kate's Clothing Ltd may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. Kate's Clothing Ltd, in its sole discretion, may cancel, suspend or otherwise limit your access to Reward points stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to Reward points stored in your account, your right to use Reward points stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. Kate's Clothing Ltd reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program is subject to applicable government laws, rules and regulations.
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