Shipping and Delivery
Orders placed by credit/debit card or PayPal instant payment before 1pm Monday to Friday will usually be dispatched on the same day. Orders placed after 1pm and on weekends will be dispatched the next working day. If you choose one of the other payment methods your order will be usually be sent the day after payment clears.
Please note that we do not accept personal cheques or postal orders.
We try to make sure that we're not listing anything that we don't actually have in stock, so everything you can see is in stock.
If for any reason we've made a mistake and we don't have something you've ordered we will let you know as soon as possible by email.
Standard UK shipping is via Royal Mail tracked 48 (or courier for heavier orders) and is FREE if you spend £39.99 or over. Items sent using the tracked 48 service usually arrive in 2 to 3 business days. You can also upgrade to a tracked 24 service for £4.99 which takes 1 to 2 business days.
If your order is less than £39.99, standard shipping costs £3.99 via Royal Mail tracked 48 service which takes 2 to 3 business days or £6.50 via courier for heavier orders.Please Note There are some places within the UK that our couriers are unable to offer a next day service for, should you live in one of these areas delivery from them will take 2 days instead. Please cross reference your postcode with the list below to ensure you are eligible for next day delivery before choosing our courier service.
UK Post Codes that require at least 48 hours for delivery:The Highlands and Islands of Scotland: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH 30-44, PH49-50, ZE
Northern Ireland, Isle of Man and Isles of Scilly: BT, IM, TR21-25
Channel Islands: All
Please contact us if you have any questions.
International shipping costs are based on the weight of your order. When you place items in your shopping cart you will be able to select your country and view the available shipping options and their charges.
There is a 2kg limit on airmail, beyond this we have to use couriers which can be expensive. If you are ordering multiple large items from overseas it can work out cheaper to place two smaller orders.
Customers outside of the EU may be charged additional taxes/import fees and delivery delays may be caused by the customs process.
International Standard Orders will be sent via Royal Mail Standard Airmail which is untracked.
International Signed For Orders will be sent via Royal Mail Airmail Signed. A signature will be required on delivery but may not be tracked en route.
International Tracked Orders will be sent via Royal Mail Airmail Tracked. A tracking number will be available to follow the progress of your delivery.
Royal Mail International Delivery times. Delivery to Europe should take approximately 3 to 5 working days after dispatch and the rest of the world should take 5 to 9 working days. However there can be delays, especially in the customs process, so we recommend you allow at least 28 working days for your order to arrive.
Taxes and Customs
If you are outside of the European Union, you may have to pay import or other local taxes. These vary from country to country so please contact your local authorities if you are unsure. The customs process can also cause delays so please keep this in mind.