Terms and Conditions
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
HANDLING AND DISPATCH TIMES
Any stock item order placed by credit or debit card or paypal instant payment before 11 am Monday to Friday, for items held in stock the UK will usually be dispatched on the same day, after 11 am and weekends we will dispatch next working day. Please check listing carefully for advice regarding lead times. Many of our items are made to order, which can take a long time, so please check the description very carefully.
Please note that we do not accept personal cheques. Orders paid for by postal order will considered as paid once or postal order arrives at our premises.
When you are choosing your delivery option you may find the following information useful:
IMPORTANT: Please check the item descriptions for lead times. Many items are in stock in the UK, but there are also many that are made to order or held in stock outside the UK, please double check the listing for details. Once your item is in stock in the UK it will normally delivered between 1 to 3 business days depending on the shipping method you choose.
If you are unsure about which option to choose please contact us at [email protected] or on 0121 6631944.
If you are not satisfied with an item once you've received it please contact us within 30 days of the date you received it, to request an exchange or a refund. You have the right to cancel your order for any reason within 14 working days commencing from the day after receipt or 30 days if the item arrives damaged or faulty but we allow extra time provided the item is returned in a saleable condition. The item(s) must be then returned within 14 days from the date you contact us to cancel and request the refund or exchange. Special dispensation can be made for gifts, please contact us at [email protected] first to request this. Returns may be subject to a re-stocking fee.
How to Return/Exchange Items
UK: We can provide you with a printable label which allows you to return your items for FREE (UK only). Just email us at [email protected] including your order number, full name, address, phone number, e-mail address and details of the items you are returning, the reason for returning them and whether you want a refund or an exchange. We will then email you a label which you can print on ordinary paper and stick to the package. You can then post the package back using any Royal Mail post box, however we do recommend you use a post office so that you can obtain proof of postage to use to make a claim against the Royal Mail in the event the package goes missing. If you want an exchange we will also not charge you extra postage.
ANY ITEMS RETURNED MUST BE IN THEIR ORIGINAL CONDITION! We will not accept returns if they are dirty or damaged! If we receive a returned item from you that has obviously been worn, soiled, smoked in or covered in deodorant, pet hair or makeup it will be sent straight back to you and you will be billed for the shipping. In short, you must return the item exactly as it was when you received it. Returns may be subject to a re-stocking fee.
If you have any questions at all about our returns policy please contact us at [email protected]
Here at www.GothicClothing.co.uk we offer a full telephone service:
You can pay for your order
You can place an order
You can quote your order status
Get information on sizing and garment availability
Get a quote on delivery times and delivery options
Or just say how satisfied/ not satisfied you are with our service
Just dial +44(0)121 6631944 and one of our members of staff will gladly help you out. Telephone calls are taken from Monday to Friday (except Bank holidays) and from 9.00 AM till 5.00 PM, if You want to make a call outside that period just leave a message on our answering machine and we will receive it as soon as we will get back to the office.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer or mobile devices warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service on (0)121 6631944
Types of cookies Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) are using:
- ‘Necessary' cookies: These cookies are essential in helping you to move around www.gothicclothing.co.uk and use it's features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up PASSWORD protection on www.gothicclothing.co.uk, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.
-Functional cookies: These cookies allow websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced and more personal features on the website. The information these cookies collect is usually anonymous which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet.
-Analytics cookie:In order to keep www.gothicclothing.co.uk services relevant, easy to use and up-to-date, we use web analytics services to help us understand how our customers use them. For example: we can see which parts of services are most popular, identify when errors occur, and test different versions and features of the website to see which one works best.
These web analytics services may be operated by other companies on our behalf. They do this using small invisible images known as "web beacons" or "tracking pixels" that may be included in our services. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.
Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience. For example, we might see that many people who viewed product 1 also viewed product 2 and we can then recommend product 2 to everyone else who viewed product 1.
-Other third parties cookies: Please note that on some pages of our website you may notice that cookies have been set that are not related to www.gothicclothing.co.uk or our authorised service providers. When you visit a page with content remembered from (for example YouTube, Facebook, Google+, Twitter, Pinterest ) these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Www.gothicclothing.co.uk does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
How to control your cookies:
Please note that unless you disable cookies as described above, you are deemed to have given your consent for their use. Please contact customer services if you have any queries or need help changing your browser settings in order to opt out. Please remember that any settings you change will not just affect www.gothicclothing.co.uk cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites)
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom, United States and other copyright laws, and is the property of Kate's Clothing Ltd (T/As www.gothicclothing.co.uk). The collective work includes works that are licensed to Kate's Clothing Ltd (T/As www.gothicclothing.co.uk). Copyright 2003, Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) or purchasing Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) or to purchase Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Kate's Clothing Ltd (T/As www.gothicclothing.co.uk). You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) used in the site are trademarks or registered trademarks of Kate's Clothing Ltd (T/As www.gothicclothing.co.uk). All other trademarks, service marks and trade names remain the property of their respective owners.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some territories do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Nothing in these terms affect your statutory rights as a consumer.
LIMITATION OF LIABILITY
Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) product is mistakenly listed at an incorrect price, Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kate's Clothing Ltd(T/As www.gothicclothing.co.uk) shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Kate's Clothing Ltd (T/As www.gothicclothing.co.uk).
Your use of this site shall be governed in all respects by the laws of the United Kingdom. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) products) shall be in the United Kingdom. Any course of action or claim you may have with respect to the site (including but not limited to the purchase of Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) products) must be commenced within one (1) year after the claim or cause of action arises. Kate's Clothing Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) in its sole discretion.
You agree to indemnify, defend, and hold harmless Kate's Clothing Ltd (T/As www.gothicclothing.co.uk), its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) may link to sites operated by third parties. However, even if the third party is affiliated with Kate's Clothing Ltd (T/As www.gothicclothing.co.uk), Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Kate's Clothing Ltd (T/As www.gothicclothing.co.uk). These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Kate's Clothing Ltd (T/As www.gothicclothing.co.uk) seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).